When a Subscription is created, an automatically generated notification is being sent to a customer's e-mail address indicated in his (or her) Account profile.
To make sure that a customer will receive the notification, you can re-send the subscription-creation notification at any moment and to any e-mail address. Before re-sending, you can edit the notification message. To this effect, please select the Subscription has been created event from the Event Manager Settings.
To send the subscription creation notification, go to the Account Director - Subscription Manager - Subscriptions. Select a subscription and then click the General Settings tab. Then click the Send Invitation button.